Conference Slides [PDF] - *Available 11/1/26*
Download the presentation deck for future reference and sharing with your team.
2026 HCIC
Thank you for joining us for 'Building Enterprise Online Reputation' at the 2026 HCIC Conference!
We hope the session provided practical ideas and inspiration for creating a more standardized and scalable approach to online reputation management.
As a thank you, we've made these templates and resources available to help you continue the journey.
Presentation Resources
Single Sign On (SSO) Roles [PDF]
Brief guide to setting up user roles, permissions, and access controls within your online reputation platform to support secure and effective management.
Review Requesting Decision Path [PDF]
Flowchart outlining the review request process and recommended cadence for collecting customer feedback and reviews.
Support Process Flow Diagram [PDF]
Workflow diagram outlining the support request process from submission through resolution.