Conference Slides [PDF]
Download the presentation deck for future reference and sharing with your team.
2026 HCIC
Thank you for joining us for 'Building Enterprise Online Reputation' at the 2026 HCIC Conference!
We hope the session provided practical ideas and inspiration for creating a more standardized and scalable approach to online reputation management.
As a thank you, we've made these templates and resources available to help you continue the journey.
Single Sign On (SSO) Roles [PDF]
A guide to structuring user access within the platform, including recommended role types, permissions, and governance considerations to support secure and efficient administration.
Review Requesting Decision Path [PDF]
A decision-flow diagram that outlines the review request process, helping teams determine the appropriate path for requesting and managing review data.
Support Process Flow Diagram [PDF]
A visual workflow illustrating how support requests are submitted, routed, escalated, and resolved to ensure consistent issue management and accountability.