Trinity Health of New England: A Decade of Partnership Driving Equity in Language Access

Trinity Health Of New England serves a diverse patient population across Connecticut and western Massachusetts. From day one, the organization’s approach to language access has been grounded in its mission to deliver compassionate, patient-centered care.

That mission came into sharp focus when Chineye (Chi) Anako, now Vice President, Health Equity and Human Impact at Trinity Health, joined Saint Francis Hospital, one of Trinity Health’s ministries, and was tasked with building a comprehensive language services program under a 60-day federal mandate. With Martti in place as a video remote interpretation (VRI) provider, Anako quickly recognized the opportunity to turn the moment into something much larger: a long-term framework for equitable care.

“Two days into my role as the health equity program coordinator, I was tasked with creating a fully operational language services program within 60 days,” Anako says. “I learned very quickly that it had to be a multidisciplinary approach. It was essential that we had culturally and linguistically appropriate care across every patient touchpoint.”

Read the full article on a decade of progress and how the work continues: Customer Story: Trinity Health Of New England: A Decade of Partnership Driving Equity in Language Access