Technology and Information Services Delivery Update
June 18, 2026As part of our proactive efforts to reposition the Ministry for long-term sustainability and growth, we are changing how we deliver some of our technology and information services (TIS). This includes moving some TIS work currently performed in-house to a technology partner with deep expertise in modern technology infrastructure and service delivery.
The pace and complexity of health care technology are accelerating. Sustaining that pace is increasingly difficult for any single organization on its own. A partner whose core business is technology support gives us access to specialized expertise and innovation at the speed and scale health care now requires while strengthening service reliability.
This change affects TIS roles that involve internal technology support services, including the service desk and applications support. It does not affect clinical, patient-facing roles.
We are confident this is the right decision for our organization and the communities we serve. We also know it has a very real impact on our valued colleagues whose roles are affected. That matters deeply to us. We are committed to supporting colleagues with care and respect, including opportunities for new roles within Trinity Health and the partner organization along with transition support and resources.
Guided by our Mission and Values, we will keep making decisions that strengthen our Ministry so we can provide access to safe, high-quality and compassionate care our communities need today and for generations to come.
Please direct questions to: MediaRelations@trinity-health.org
Q&A
Will this affect patient care?
No. This change involves internal tech support services. It does not involve clinical, patient-facing roles. Patients will continue to receive the same safe, high-quality care they always have.
Is patient information at risk with an outside company involved?
No. We take privacy and security of personal information seriously and that does not change with this transition. Any partner we work with must meet our strict standards and the same privacy and security requirements we hold ourselves to, including compliance with all applicable laws.
When will this take place?
The transition will take place in phases over the coming months. We expect to complete the change by end of the year.
Does this news have anything to do with government cuts to Medicare and Medicaid, or other financial reasons?
This is about the work that needs to be done. Our focus as a national health system is delivering high-quality care. While technology enables that work, we need specialized expertise to support the rapid change in health care technology.
That said, financial stewardship is part of every responsible decision we make and it is a factor. Like other not-for-profit health care systems, the financial pressures we are facing are real. We are managing significant reimbursement cuts, low reimbursement that does not cover the true cost of care, critical staffing shortages, and the rising cost of care for underinsured and uninsured patients.